Our Policy

IMPORTAND INFORMATIONS

SHIPPING & DELIVERY TIME
Shipping in Cyprus with Akis Express. Cost may vary depending on the weight and size of the package.
Customers pays the cost of shipping when receiving the package. There is not any home delivery but pick up the package from Akis Express office. Delivery time one or two days.

International Shipping
We use only postal shipping secure and trackable or Express Shipping and trackable. Cost for EU packages is 10euros up to 1kilo weight. Delivery depends from the country of delivery.
Please note that additional charges or delays may occur in customs for non EU countries and this is out of our responsibilities. There is not any door to door delivery. Packages must be collected from the nearest post office presenting an ID. .

RETURNS POLICY FOR EU COUNTRIES
We accept returns only if the item of purchase is not as description. Different color or size (see Special and Important Notes). 
If you need to return your purchase for the above reasons, you have 5 days from the day you have received your order to arrange your return.
Shipping cost of Returns is paid by the customer.

We do not accept returns due to a damaged product as we assure that all our products is in perfect condition and packages are packed well so the items arrive in destination secured.

Steps to follow to return a product
1. Sent us an email about your return and why. Note that we must accept the reason.
2. Use its original package of the product to return it and pack it in a safe way as you have received it. 

Note: If any product arrive to us damaged, customers are not entitled for any refund for that product.
3. Always use a trackable and reliable service to post it back to us from the same country it was delivered to. If the package is not deliver to us we do not accept liability.
3. Wait for your refund. When we receive the product and check that no damage is been done and that the status of the item is as it was sent to you, then we will refund your money to the same source the product was paid.


If you are in Cyprus, you can drop off your return at Dibits store in 5 days from the day you received it.

Address for returns by post: 20 mousson, 2412 Engomi, Nicosia, Cyprus
Address for returns drop off: 18 Vasilissis Freiderikis, Nicosia, Cyprus

RETURNS POLICY FOR NON EU COUNTRIES
We do not accept returns from non EU countries due to custom charges. Please be sure for what you buy and trust our professionalism that what you see is what you buy and much more beautiful than photos. Thank you.



CUSTOMER CARE
We're always available to assist you
with any questions about:
Details or product informations
Delivery issues
​Payments
Returns

Email dibits@primehome.com



Special and Important Notes:
Color of photos may have a slight difference from the original. 
Allow 1-2 mm difference on the size description as jewelry are tiny and delicate items.
If by any case the product you have bought is out of stock we will return your money immediately. 


PAYMENT OPTIONS
We accept Paypal payments.

When selecting Paypal option you will be directed to the Paypal site to "Log In" and review the amount to pay before clicking "Pay Now", after payment you will return to DIBITSJEWEL.COM.